Frequently Asked Questions

Choose a product, select the available size or variant, enter the requested customization details and add it to your cart. Review your address, delivery option and payment method at checkout before placing the order.

Use the upload and text fields where they are available on the personalized product page. Send clear original photographs and check names, dates and spelling carefully. If a field is missing or you need help, contact our team before ordering.

Use a clear, well-lit original photo. Avoid screenshots, blurry images and heavily compressed files. Allow space around faces for cropping. Our team can help you choose a suitable image for your selected product.

Where a digital preview is provided, review the layout, spelling and photo placement carefully before approval. A preview is not automatically included with every product. Ask our team before ordering if you need one.

Contact us immediately with your order number. Changes ordinarily cannot be made once production has started. Approval of a preview authorizes production where a preview is provided.

Small differences in colour, brightness, cropping and finishing can occur because of screen settings, materials and printing methods. Product images are for reference; included items are those stated in the description.

Delivery depends on courier serviceability for your address and the selected product. Enter your complete address and PIN code at checkout to see the available delivery options and charges.

Timing depends on product availability, customization approval, preparation and your delivery location. Any displayed estimate is indicative. For a birthday, event or urgent order, confirm feasibility with us before purchasing.

Choose Store Pickup if it is offered at checkout. If it is not shown, contact us to confirm collection before placing your order. Wait for confirmation that your order is ready before visiting.

Same-day delivery is only available for eligible products and serviceable locations when offered. It is not guaranteed for every order. Same-day store pickup and same-day delivery are different services; confirm availability before ordering.

Applicable delivery charges and available shipping offers are shown at checkout. Eligibility can depend on the order value, address and delivery method. Check the final total before paying.

Use Track Order on the website or view your order in My Account. Courier tracking becomes available after dispatch when provided. Contact us with your order number if you need assistance.

Use the methods offered at checkout. Depending on availability, these may include UPI, debit or credit cards, net banking, wallets and Cash on Delivery. Available options may differ by order.

No. COD is available only where offered for your product, address and order at checkout. Personalized items or certain locations may require prepaid payment.

Check your orders and payment status before paying again. Contact us with the order number, amount and transaction reference. Never share your PIN, OTP or full card details. Failed-payment refund timing depends on the bank or payment provider.

Enter a valid coupon in the coupon field where offered in the cart or checkout. Check its expiry, minimum spend and eligible products. Offers cannot be combined unless their conditions allow it.

Contact us as soon as possible. Cancellation depends on order progress. Personalized orders ordinarily cannot be cancelled once design work or production starts. Non-customized items may be cancelled before packing, dispatch or special procurement, subject to the store terms.

Personalized gifts are generally not returnable for a change of mind, an approved design or incorrect details supplied by the customer. Contact us if an item is damaged, materially defective, incorrect or differs from the confirmed customization. Applicable consumer rights remain protected.

Contact us promptly, preferably within 48 hours of delivery, with your order number, a description and clear photos of the item and packaging. An unboxing video helps where reasonably available. The 48-hour request assists investigation and does not limit mandatory consumer rights.

Approved refunds are ordinarily sent to the original payment method. Bank and payment-provider processing times apply. Contact our team for the status of your specific refund.

Warranty coverage and duration depend on the product page, invoice or warranty card. Manufacturer service may require an authorized service centre. Keep your invoice and serial-number details. Contact us for assistance with your particular product.

Visit Hanuman Building, Maharaja Circle, Malur, Kolar District – 563130, Karnataka. Call before travelling to confirm opening hours and product or pickup availability.

Call or WhatsApp +91 73384 07425, or email chethucreationsmalur@gmail.com. For order queries, include your order number and a brief description of the issue.

Contact us with the product type, quantity, branding requirements and event date. Our team will confirm availability, customization options, price and timing before you place an order.

Contact us with your property type, number of cameras and requirements. Confirm product compatibility, installation scope and any installation charges with our team before ordering.