Privacy Policy

Chethu Creations respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit https://chethucreations.in/, create an account, place an order, upload customization files, contact us through WhatsApp or use our products and services.

1. Business Information

Business name: Chethu Creations
GSTIN: 29BRNPC0718A1Z7
Proprietor/CEO: CHETHAN H C
Address: Hanuman Building, Maharaja Circle, Malur, Kolar District – 563130, Karnataka, India
Telephone/WhatsApp: +91 7338407425
Email: chethucreationsmalur@gmail.com
Website: https://chethucreations.in/

For the purposes of applicable data-protection law, Chethu Creations is responsible for deciding how and why your personal data is processed.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Account and identity information

• Full name
• Username and password
• Billing and delivery address
• Email address
• Telephone or WhatsApp number

Order information

• Products ordered
• Customization instructions
• Order history
• Delivery details
• Invoice and GST information
• Returns, replacements and refund details

Customized-order content

When purchasing personalized products, you may provide:

• Photographs
• Names and personal messages
• Dates and event information
• Logos, artwork and designs
• Audio, video or other customization files
• Instructions supplied through the website, email or WhatsApp

Uploaded content may include personal data relating to you or another person. You should upload another person’s information or photograph only when you have permission to do so.

Payment information

Payments may be processed by banks, UPI services, payment gateways or other payment providers.

We may receive payment confirmation, transaction reference, payment status and limited billing information. We do not ordinarily receive or store complete card numbers, CVV details, UPI PINs or online-banking passwords.

Communications

We may collect information contained in:

• Emails and WhatsApp messages
• Telephone enquiries
• Contact forms
• Product reviews
• Complaints and customer-support requests

Technical and usage information

When you visit our website, we or our service providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Date and time of access
• Referring website
• Cookie identifiers
• Shopping-cart and checkout activity
• Website error and security information

3. How We Collect Information

We collect personal data:

• Directly from you when you create an account, order products or contact us
• When you upload photographs or other customization files
• Automatically through cookies and similar technologies
• From payment providers, couriers and delivery partners
• From social-media or messaging services when you contact us through those services
• From another person placing an order or sending a gift to you

4. How We Use Your Information

We may process personal data to:

• Create and manage customer accounts
• Confirm, customize, manufacture and deliver orders
• Process payments, refunds, invoices and GST records
• Contact customers about order approvals and delivery
• Provide customer support
• Handle complaints, returns, replacements and warranty requests
• Verify transactions and prevent fraud
• Improve our website, products and customer experience
• Maintain website security
• Comply with taxation, accounting, consumer-protection and other legal obligations
• Establish, exercise or defend legal claims
• Send promotional communications where you have provided consent or where otherwise permitted by law

We will not use customer-uploaded photographs or customization files for public advertising, social-media promotion or unrelated purposes without appropriate permission.

5. Consent

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing already lawfully completed.

Withdrawing consent may prevent us from completing a service that requires the relevant information. For example, we need your photograph to produce a personalized photo frame and your address to deliver an order.

We may continue retaining or processing certain information where required by taxation, accounting, fraud-prevention, consumer-protection or other applicable laws.

6. Customized Photographs and Files

Photographs and other customization files are used to design, manufacture, verify and support your personalized order.

Access is restricted to Chethu Creations personnel and service providers who reasonably need the files to complete the order.

Customization files may be retained for a reasonable period after order completion to address reprints, complaints, replacements or customer requests. They will then be securely deleted or anonymized when they are no longer required, unless:

• You request that we retain them for future orders
• Continued retention is legally required
• They are needed to resolve a complaint or dispute
• You separately authorize another use

You may request deletion of customization files by contacting us, subject to applicable legal and operational requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember account sessions and preferences
• Enable checkout and payment functions
• Protect the website from misuse
• Understand website traffic and performance
• Support analytics, advertising or social-media features

Some cookies are necessary for the website to function. Optional analytics or advertising cookies should be used according to your consent choices where required.

You can control cookies through the website’s cookie settings or your browser. Blocking essential cookies may affect account, cart or checkout functions.

8. Marketing Communications

We may send product updates, offers or promotional messages when you have opted in or where legally permitted.

You can stop marketing communications by:

• Using the unsubscribe option in the message
• Asking us through WhatsApp
• Emailing chethucreationsmalur@gmail.com

Even after opting out of marketing, you may still receive essential order, payment, delivery and customer-service communications.

9. Sharing of Personal Data

We may share only the information reasonably necessary with:

• Payment gateways, banks and payment-service providers
• Courier, logistics and delivery partners
• Website hosting, cloud-storage and security providers
• WordPress, WooCommerce and related technical-service providers
• Email, SMS and WhatsApp communication providers
• Printing or production partners assisting with an order
• Accountants, auditors, insurers and professional advisers
• Government, regulatory, tax or law-enforcement authorities when legally required
• A successor business in connection with a lawful merger, transfer or sale

These parties may process information under their own privacy policies or on our instructions, depending on their role.

We do not sell or rent customer personal data to unrelated third parties.

10. International Data Processing

Some website, cloud, communication, analytics or payment service providers may process information outside India.

Where information is processed outside India, we will take reasonable steps to use service providers offering appropriate safeguards and comply with applicable restrictions under Indian law.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and supporting orders
• Maintaining customer accounts
• Handling returns, warranties and disputes
• Meeting taxation, GST, accounting and legal requirements
• Preventing fraud and protecting website security

Different categories of information may have different retention periods. When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

12. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal data from unauthorized access, alteration, disclosure, misuse or loss.

These safeguards may include access controls, password protection, secure connections, software updates, backups and restrictions on access to customer files.

No internet transmission or electronic-storage system is completely secure. Customers should use strong passwords and avoid sending sensitive banking passwords, card PINs, CVV numbers or UPI PINs through email, WhatsApp or contact forms.

13. Data Breaches

If a personal-data breach occurs, we will take reasonable steps to contain and investigate it. We will notify affected individuals and the appropriate authority where required under applicable law.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Obtain information about your personal data
• Request access to information about its processing
• Correct inaccurate or incomplete personal data
• Update outdated personal data
• Request erasure of personal data
• Withdraw consent
• Opt out of marketing communications
• Raise a grievance regarding our handling of personal data
• Nominate another individual to exercise your rights in circumstances permitted by law

We may ask you to verify your identity before processing a request. Certain information may be retained where required by law or needed for an existing order, fraud prevention, legal claim or dispute.

15. Your Responsibilities

When providing personal data, you should:

• Provide accurate and authentic information
• Avoid impersonating another person
• Ensure that you have permission to upload another person’s photograph or information
• Avoid submitting unlawful or infringing content
• Provide information reasonably required to verify a privacy request
• Avoid filing false or frivolous complaints

16. Children’s Privacy

Our website is not intended to collect personal data directly from children without the involvement of a parent or lawful guardian.

If a child’s photograph or personal information is submitted for a customized gift, the person placing the order confirms that they are the child’s parent or lawful guardian, or have appropriate authorization.

We do not knowingly use children’s personal data for targeted advertising or behavioural monitoring.

If you believe a child’s personal data was provided without appropriate authorization, contact us so that we can review and, where appropriate, delete it.

17. Third-Party Links and Services

Our website may contain links to payment providers, courier websites, manufacturers, social-media platforms or other third-party services.

Those services have their own privacy policies and practices. Chethu Creations is not responsible for how an independent third party processes information after you leave our website or interact directly with its service.

18. Social Media and WhatsApp

If you contact us through WhatsApp, Facebook, Instagram or another social-media platform, that platform may independently collect and process information according to its own privacy policy.

Avoid sending payment PINs, passwords or unnecessary sensitive information through messaging services.

19. Privacy Requests and Grievances

To exercise your privacy rights or raise a complaint, contact:

Privacy and Grievance Contact: CHETHAN H C
Chethu Creations
Hanuman Building, Maharaja Circle, Malur, Kolar District – 563130, Karnataka, India
Telephone/WhatsApp: +91 7338407425
Email: chethucreationsmalur@gmail.com

Please include:

• Your name and contact details
• Your order number, where applicable
• A description of your request
• Information reasonably necessary to verify your identity

We will acknowledge and respond to valid requests within the period required by applicable law.

If you are dissatisfied with our response, you may pursue the grievance or complaint remedies available under applicable Indian law.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

21. Contact Us

For privacy questions or concerns:

Chethu Creations
Hanuman Building, Maharaja Circle
Malur, Kolar District – 563130
Karnataka, India

Telephone/WhatsApp: +91 7338407425
Email: chethucreationsmalur@gmail.com
Website: https://chethucreations.in/